Warranty Information

Assurance of a 100% Price Match Guarantee:

At State Drives, our primary goal is to offer our valued customers the lowest possible prices for our products. We assure you a 100% guarantee that our prices will never exceed those of our competitors.

Guaranteed Quality Assurance:

Our top priority is ensuring quality and rigorously adhering to our policies. Before any shipment, we conduct thorough quality checks to guarantee that all our products are 100% authentic and genuine. Our products are categorized as either ‘New Sealed’ or ‘Used/Refurbished,’ and they are certified to meet high standards.

Our Guarantee: 100% Money-Back:

Please take the time to review our Return Policy to ensure that our valued customers can easily exchange or return products purchased from statedrives.com if they encounter any issues.

Free Technical Support for CCIE Certification:

We provide our customers with a complimentary Cisco Expert Consultation Service for their individual learning needs or technical assistance. Feel free to reach out to us via phone, email, or the live chat feature.

Safe Payment & Shipping:

Our customers place their trust in us, and we prioritize and value that trust above all else. Our suppliers work diligently to ensure the safe and timely delivery of our entire product range, supported by our secure payment method. Our verified authorizations encompass MacAfee Security and VeriSign Secured.

Return Material Authorization (RMA) Process

In the event of any returns, a Return Material Authorization (RMA) request must be submitted and approved in accordance with the terms and conditions outlined below.

This requirement applies to all returns of State Drives items, regardless of the reason for the return. Items must be returned complete with all accessories, manuals, software, and warranty claims, all of which should be securely packaged in their original packaging without any damage.

Upon receiving your RMA number, please repack the items in the same manner they were originally shipped to you. If the original box is marked or damaged in any way, a restocking fee of 25% will be applied. Avoid writing directly on the original box or its packaging.

Ensure that the RMA number is prominently displayed on the outer packaging of the shipment, as packages lacking RMA number verification will not be accepted. Additionally, please correctly label the outer packaging with our full address.

Once the damaged item is received and tested by our supply chain department, you can expect to receive your replacement product within 10 days of us receiving the damaged item.

Please note that any discrepancies between your purchase order (PO) and the received goods must be reported within two days of receiving the product.